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Reservation Policies

Riviera Maya Suites

Reservations:
All reservations require in advance 10% of the total.
One month before arrival require a second payment of 40% of the total.
the balace 50% will be paid the day of arrival during the check in time.

Cancellation Policies:

if cancelled 30 days prior to arrival there will be a 100% deposit refund

if cancelled 15 to 29 days prior to arrival there will be a 75% deposit refund

if cancelled   7 to 14 days prior to arrival there will be a 50% deposit refund

if cancelled   3 to   6 days prior to arrival there will be a 25% deposit refund

if cancelled   3 or less days prior to arrival there will be No deposit refund

No Shows: No shows are not refundable

Pets are not allowed.

Security deposit: It is a mandatory requirement for all reservations to cover the amount of 250USD or $5,000 pesos as a guarantee. will be returned on the day of departure when the apartment is delivered under the same conditions.

Inventory: During check in / check out, we will make a brief inventory of the apartment, which takes around 5 minutes.